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U.S. Online Return Policy

Merchandise purchased on www.thermajane.com in its original condition (new, unused and unwashed) with tags attached must be returned to our warehouse within 30 days of the ship date found on the packing list. Please include the return form included in your package to ensure timely processing. Refunds will be issued based on the original form of payment. Thermajane reserves the right to limit or deny returns or exchanges.

 

Please allow up to 5 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.

 

Price adjustments will not be honored for online purchases.

 

Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online promo code can be issued to the person who received the gift. To receive a promo code, please include the email address that you would like it sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase.

Gift Card Return Policy

You may return purchases you made using a gift card by mail to Thermajane.com within 30 days for a full refund. If you mail your return, you will receive a merchandise credit number (a new gift card by email) that you will be able to use online on Thermajane.com. If you also used a credit card to complete the same purchase, the credit card will be refunded directly for the same amount you paid with it.

Prepaid Shipping Label

For all returns and exchanges, the customer is responsible for shipping the items back unless it is a misrepresentation of the product purchased based on original description of the product. If the product came damaged, please contact us as soon as you receive it.

Shipping Back Returns:

Please have all returns/exchanges shipped to the following address:

 

Thermajane.com

ATTN: Returns

2772 Nostrand Ave.

Brooklyn, NY 11210

Problem with your order?

If you are having trouble with your order, please contact our customer service team by visiting our Contact Us page.

When do I receive my refund?

Once our return/exchange department receives your item, please allow up to 2 business days for it to be initiated and 3-5 business days for your refund to be processed into your bank account. If you do not receive it within 3-5 days, please contact your bank.