Shopping

HOW CAN I PLACE AN ORDER?

Simply pick the thermal wear for women from the collection of tops, bottoms, and sets in the size and color that suits you. Click on “buy now”, provide an address and make payment. That’s it, simply done.

WHAT SHOULD I DO IF I DON’T KNOW MY SIZE?

We’ve introduced an all-new and simplified size chart to help you find the perfect thermal wear for women. Head over to our size guide to find your match now.

WILL I RECEIVE ANY CONFIRMATION OF MY ORDER?

Yes, you will be sent a confirmation mail enclosing every detail regarding the order of your thermal wear.

HOW DO I CANCEL AN ORDER I PLACED?

Contact our customer care at hello@thermajane.com to cancel your order.

HOW CAN I TRACK MY ORDER?

currently we’re working on it, but you will be receiving emails at every step of the process of our free 2-day shipping.

Payment

HOW CAN I MAKE PAYMENT?

We accept Credit and Debit Cards from Visa, MasterCard, American Express & Discover. You can also use Paypal or Thermajane gift cards gift cards for it.

WHEN WILL MY CREDIT CARD BE CHARGED?

It will be charged only when the order is placed.

WHEN WILL I RECEIVE MY REFUND?

We initiate it from our side in 2 business days and you will be receiving the refund in next 3-5 business days. If you don’t, contact your bank.

Returns

HOW DO I RETURN THE ITEMS?

All you have to do is return the product in its original state – unwashed, unused and all tags intact – to our warehouse in 30 days from the day of purchase. Don’t forget to enclose the Return form with it.

CAN GIFT ITEMS BE RETURNED AS WELL?

Yes, gift items can be returned for a complete refund with the same procedure. Include the receiver’s email in the return form if you wish to get a promo code in exchange.

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