US RETURN POLICY
All Thermajane purchases have a 30-day return policy
For purchases made on thermajane.com, we offer a full refund or exchange, for any item that fits the criteria below:
1. Returned within 30 days of purchase.
2. In original purchase condition and package.
3. Items are unworn and unwashed.
1. Returned within 30 days of purchase.
2. In original purchase condition and package.
3. Items are unworn and unwashed.
START YOUR RETURN
1. Submit your return/exchange request to hello@thermajane.com and get a prepaid shipping label emailed to you. (include your order ID number)
2. Complete the Return Form and include it in your return package.
3. Send your items back. Please package your return securely (if possible, use the original packaging). Remove or cover any previous shipping labels and barcodes to avoid shipping delays.
2. Complete the Return Form and include it in your return package.
3. Send your items back. Please package your return securely (if possible, use the original packaging). Remove or cover any previous shipping labels and barcodes to avoid shipping delays.
When will I get my refund?
We’ll process your return and issue a refund to your original form of payment. We’ll send you an email to let you know we’ve issued the refund—it may take up to 10 additional days for the funds to show in your account.
Thermajane has the right to limit or deny a refund. Price adjustments are not honored.
**IMPORTANT** - Thermajane takes no responsibility for returned items that do not reach us or are damaged in transit. Please wrap your return item/s safely and securely.
Thermajane has the right to limit or deny a refund. Price adjustments are not honored.
**IMPORTANT** - Thermajane takes no responsibility for returned items that do not reach us or are damaged in transit. Please wrap your return item/s safely and securely.